SHIPPING
INFORMATION ON PRODUCTS
Pictures and descriptions containing all relevant details are provided for every product.
ORDER PROCESSING
alephfashionstore.com reserves the right to refuse orders in the case in which STRIPE PAYMENTS does not obtain the approval from a customer’s bank. Once orders have been processed it is not possible to make any changes.
Orders placed separately will be shipped separately.
alephfashionstore.com reserves the right to delay a shipment if orders cannot be sent due to reasons not attributable to alephfashionstore.com.
During sales and promotions delays can occur in shipping.
alephfashionstore.com reserves the right to refuse orders at any time.
PRE-ORDERS
Pre-orders are articles that are visible online that are not yet available in our stores and for which the delivery date is set for the following weeks. The delivery date is set by our suppliers.
alephfashionstore.com is not responsible for delays or cancellations of pre-order products.
Orders containing pre-order articles, processed using a credit card will be invoiced the day after receiving the orders.
To order pre-order products via bank transfer payments must be made within 24 working hours from receiving the order.
Invoices are issued on the day the amount is visible in our current account.
The shipping country and address inserted for pre-orders cannot be modified at a later time.
ORDER STATUS
Once the order has been shipped you will receive the assigned waybill number from DHL or BRT couriers. Please insert this number on the DHL or BRT websites to track your order status.
COUPON CODES
Customers who receive COUPON CODES via newsletters or social networks can insert the codes when purchasing or during the checkout phase. Every code has a specific duration.
SHIPPING METHODS
alephfashionstore.com ships all over the world from Empoli, Florence, (Italy) using DHL express and BRT express couriers.
All shipments sent out by alephfashionstore.com include invoices showing the exact value of the goods purchased in the same currency as the original purchase as required by international law governing import and export.
For Italy, San Marino and the Vatican City, shipments will not be accompanied by an invoice or any other documentation with the value of the goods.
In the event of the purchase of discounted products, shipments will include invoices showing the discounted value of the articles.
Please note that it is illegal to show values that are lower than the amount that was actually paid by customers or declare goods to be presents; requests of this nature will not be accepted.
GOODS AVAILABLE: IMMEDIATE SHIPPING
Orders are processed immediately after verification of the availability of the products and verification that payments have been made by sending an order confirmation via e-mail. Alternatively, orders placed during the weekend will be sent the following Monday. If orders cannot be sent for any reason beyond the control of alephfashionstore.com you will be advised by our customer service department.
During sales and promotions delays can occur in immediate shipping.
PRE-ORDER GOODS: SHIPPING WILL TAKE PLACE ONCE THE GOODS ARRIVE
Pre-orders are charged and invoiced the day after receiving the order. Once the payment has been checked and the goods arrive at the warehouse "Pre-Order" goods will be sent. Credit cards are charged immediately when the order is placed based on verification of the bank transaction. Payments via bank transfer for "Pre-order" goods must be made when the order is placed. Designers provide the available dates that will be shown online; alephfashionstore.com is not responsible for any delays, cancellations or changes to pre-order articles due to changes during production. In the event articles reserved for customers do not arrive customers will be informed and refunds will be made. In the event orders are placed for available and pre-order goods customers will receive their orders in two phases: available goods will be sent the day after receiving the order (orders placed during the weekend will be sent the following Monday) on the basis of the availability of the goods and verification of the bank transaction. “Pre-order” goods will be sent once the payment is made and the goods arrive at the warehouse.
DELIVERY TIMES
alephfashionstore.com processes orders for shipping from Monday to Friday excluding holidays in Italy.
Orders placed from Friday to Sunday will be processed the following Monday.
alephfashionstore.com cannot be held responsible for any delivery delays due to weather conditions, international customs matters or any other circumstances beyond the control of alephfashionstore.com.
Delivery times:
In Italy around 1-2 working days
In Europe around 2-3 working days
The rest of the world around 4-5 working days
SHIPPING COSTS
Please note that if parcels are not collected by customers for any reason the shipping costs and any customs duties connected to refunds will be deducted and withheld from the refund due.
ITALY:
The cost of express shipping is € 8,00
Express shipping is free for orders over € 200,00.
EUROPEAN COUNTRIES:
The cost of express shipping is € 20,00.
Express shipping is free for orders over € 300,00
Countries included: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
SWITZERLAND:
Prices shown on the website include VAT and customs duties.
Goods will be shipped without any additional cost.
The cost of express shipping is € 20,00.
Express shipping is free for orders over € 300,00.
UK:
Prices shown on the website include VAT and customs duties.
Goods will be shipped without any additional cost.
The cost of express shipping is £ 25
Express shipping is free for orders over £ 270
AUSTRALIA:
Prices shown on the website include VAT and customs duties.
Goods will be shipped without any additional cost.
The cost of express shipping is AUD 65
Express shipping is free for orders over AUD 800
CANADA:
Prices shown on the website include VAT and customs duties.
Goods will be shipped without any additional cost.
The cost of express shipping is CAD 40
Express shipping is free for orders over CAD 780
THE UNITED STATES:
Prices shown on the website include VAT and customs duties.
Goods will be shipped without any additional cost.
The cost of express shipping is USD 30
Express shipping is free for orders over USD 600
To make deliveries the US Bureau of Consumer Protection may ask customers to provide a Social Security Number (SSN).
SOUTH KOREA:
Prices shown on the website include VAT and customs duties.
Goods will be shipped without any additional cost.
The cost of express shipping is ₩ 50.000
Express shipping is free for orders over ₩ 700.000
JAPAN:
Prices shown on the website include VAT and customs duties.
Goods will be shipped without any additional cost.
The cost of express shipping is ¥ 5.000
Express shipping is free for orders over ¥ 60.000
HONG KONG:
Prices shown on the website include VAT and customs duties.
Goods will be shipped without any additional cost.
The cost of express shipping is HK$ 380
Express shipping is free for orders over HK$ 4750
RUSSIA:
The cost of express shipping ₽ 3150
Express shipping is free for orders over ₽ 45.000
CHINA:
The cost of express shipping ¥ 320,000
Express shipping is free for orders over ¥ 4.000,00
TAIWAN:
The cost of express shipping NT$ 1.400,00
Express shipping is free for orders over NT$ 17.000,00
THE REST OF THE WORLD:
The cost of express shipping is € 40,00
Express shipping is free for orders over € 500,00
Please note that any customs duties or import taxes are to be borne by customers.
The relative amount is to be paid to the courier.
SHIPMENT TRACKING
When orders are entrusted to DHL, customers receive a notification e-mail from DHL providing the Airway Bill (AWB) number relating to the order. To track the shipment status customers can visit the website http://www.dhl.it/it.html and insert the AWB number provided in the e-mail in the area “Track your shipments”.
When orders are entrusted to BRT, customers receive a notification e-mail from BRT providing the waybill number (BRT CODE) relating to the order. To track the shipment status customers can visit the website brt.it/it/tracking and insert the BRT CODE number
provided in the e-mail in the area “Track your shipments”.
SHIPMENT INSURANCE
In the event of any thefts or accidental damage some ALEPHFASHIONSTORE.COM shipments are insured without any additional cost to customers, but once shipments reach their destination they are no longer covered by this insurance.
Warning: alephfashionstore.com does not ship to post office boxes.
DELIVERY
Once orders are delivered customers are asked to check parcels carefully before accepting the goods.
All parcels from alephfashionstore.com are sealed with a printed adhesive tape. In the event customers receive parcels that have been opened by the Customs or Courier for external inspections parcels will be resealed with security tape.
If customers receive parcels that have been tampered with or the adhesive tape is not intact they can sign for delivery with reserve or they can refuse to accept them. If parcels are accepted with an unauthorised signature or if there is evidence of damaged parcels we recommend filing a complaint with the local DHL or BRT office or contact alephfashionstore.com at the following e-mail address customerservice@alephfashionstore.com
In the event of damaged parcels if customers do not sign for deliveries with reserve deliveries are considered automatically accepted and therefore no complaints will be accepted.
FAILURE TO DELIVER
If for any reason orders placed on alephfashionstore.com are not sent to customers addresses due to a lack of collaboration from customers (for example incorrect telephone numbers, incorrect addresses, inexistent addresses or failure to comply with import regulations), as per commercial agreements parcels will be returned to Italy at the cost of customers including import taxes. These costs will be deducted from any refunds.
NOTE FOR SHIPMENTS TO RUSSIA
Some shipments to Russia can be carried out with EMS.
Jewellery and costume jewellery cannot be shipped to Russia.
